printer is not printing

verify the following

check the power light

If the Power light is flashing, there may be an error.

See power light is flashing for more information.

check the printer cable connection

If the printer cable is attached to a USB hub, there may be a printing conflict. There are two methods for solving the conflict:

if the printer does not turn on

The printer may have drawn too much power.

  1. Disconnect the power cord from the electrical outlet.

  2. Wait approximately 10 seconds.

  3. Reconnect the power cord.

  4. Press the Power button to turn on the printer.

If the printer still does not turn on, try the following:

if the printer still does not print

Select the topic below that best describes the problem: