before placing call

Before placing a call for help, try these free support options:

  1. Search user's guide on your computer.
  2. Use the Internet any time of the day to:

If the problem is not solved using the above options, call an Founder Customer Care service technician while in front of the computer and printer. For faster service on the phone and to ensure that time is wisely used, be prepared to provide information about what has been tried to solve the problem, as well as the following:

  1. Printer model number and serial number, the PC's operating system, and other information found in system information.
  2. Messages displayed around the time the situation occurred.
  3. Has this happened before? Can it be re-created? How long has this been happening?
  4. When did this happen? Has any new hardware or software been added around the time this issue began?