HP LaserJet Pro M11-M13 Printer series
Install Notes

Edition 1, 10/2016

CONTENTS

I. INTRODUCTION 2

PURPOSE OF THIS DOCUMENT. 2

WHO NEEDS THIS SOFTWARE?. 2

OVERVIEW OF THE PRINTING SYSTEM COMPONENTS. 2

End-user software components for CD Install 2

Adobe Acrobat Reader 2

Device documentation. 2

Uninstall 2

II. KNOWN ISSUES AND WORKAROUNDS. 2

General 2

Upgrading Windows. 2

Other Applications. 3

ISSUES FIXED.. 3

III. INSTALLATION INSTRUCTIONS. 3

INSTALLING SOFTWARE ON WINDOWS With CDROM.. 3

Printing system installation from a CD-ROM.. 3

Additional instructions for installing the HP Laserjet Pro M11-m13 Printer series. 3

Installing via Add printer 3

UNINSTALLER. 3

Starting the Uninstaller for the HP LaserJet Pro M11-M13 Printer series. 3

IV. TECHNICAL ASSISTANCE. 4

CUSTOMER SUPPORT. 4

WEB. 4

HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL INFORMATION. 4

V. LEGAL STATEMENTS. 4

TRADEMARK NOTICES. 4

WARRANTY AND COPYRIGHT. 4

Warranty. 4

Copyright 4

Open Source Notice. 4

# I. INTRODUCTION

## PURPOSE OF THIS DOCUMENT

This document provides specific installation instructions and other information you should know before you install and use the printing system. This HP LaserJet software works with the following operating systems:

· Windows XP (32-bit and 64-bit)

· Windows Server 2003 (32-bit and 64-bit)

· Windows Vista (32-bit and 64-bit)

· Windows Server 2008 (32-bit and 64-bit)

· Windows 7 (32-bit and 64-bit)

· Windows 8 (32-bit and 64-bit)

· Windows 8.1 (32-bit and 64-bit)

· Windows 10 (32-bit and 64-bit)

Note: This HP LaserJet software does not support Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000 and Windows Server 2000.

For instructions to install other systems, see the associated installation notes, readme files, or other product information for that particular system.

This file provides specific installation, compatibility, and troubleshooting information. For additional information about device features and driver features, see the device user guide and the online help included with each software component.

## WHO NEEDS THIS SOFTWARE?

All users require this printing system software to operate the HP LaserJet Pro M11-M13 Printer series.

## OVERVIEW OF THE PRINTING SYSTEM COMPONENTS

The CD-ROM has software for IBM-compatible computer systems, and Apple Macintosh (and compatible) systems. For more information about a particular driver or software component, see its associated online help.

### End-user software components for CD Install

#### Drivers

A driver is software that provides software applications access to the device features. Typically, you should install drivers for each device. The printing-system software CD-ROM that came with your device includes the following Windows drivers:

· HP LaserJet Pro M11-M13 Printer series Host-based print driver

#### Software Applications

· User Guide (Windows Help format)

· Shop for HP Supplies

#### Drivers

A driver is software that provides software applications access to the device features. Typically, you should install drivers for each device. The printing-system software CD-ROM that came with your device includes the following Windows drivers:

· HP LaserJet Pro M11-M13 Printer series Host-based print driver

· User Guide

Additional drivers might be available from your HP distributor or from online sources. See the "Technical Assistance" section of this document or the device user guide for more information about obtaining drivers and other HP software.

### Adobe Acrobat Reader

The latest version of Acrobat Reader is available on the Adobe website at http://www.adobe.com/.

### Device documentation

The following documents are available on the printing system software CD-ROM:

#### HP LaserJet Pro M11-M13 Printer series

· Document: HP LaserJet Pro M11-M13 Printer series User Guide
File name: T0L45_use_<LANGCODE>.chm

Path: <CD-ROM Drive>:\User Guide\<Language>\MANUALS\T0L45_use_<LANGCODE>.chm

· Document: HP LaserJet Pro M11-M13 Printer series Install Notes
File name: Installnotes.htm
Path: <CD-ROM Drive>:\<Language>\Installnotes.htm

### Uninstall

The uninstall utility allows you to remove the Windows HP printing system components. See the "Uninstaller" section for more instructions.

# II. KNOWN ISSUES AND WORKAROUNDS

### General

· Certain high speed USB 2.0 cards ship with unsigned host controller drivers. If you have purchased a USB 2.0 add-in card and have an unsigned driver, you might experience driver installation problems or communication problems between the device and HP software. It is recommended that you always use a Microsoft WHQL Certified host controller driver with your USB hardware.

· Plug and Play print driver packages are available on the Web at the following URL:

http://www.hp.com/support/ljm11-m13

· Functionality on systems that only meet minimum system requirements may be limited. Use of many images or videos requires a system that meets the recommended system requirements for acceptable performance and reliability.

· Troubleshooting Setup and Install

If your device is not recognized:

- Verify that your cable is USB 2.0 high-speed compliant.
- Ensure that your cable is connected correctly. Remove the USB cable, look at the end of the cable, and then match it to the pattern on the USB port. Make sure that it is not upside down. Insert one end of the USB cable completely into the USB port on the HP device and the other end into the back of the computer.
- Check that the peripheral is powered on. Peripherals will not be recognized if the power is off.
- Ensure that your USB cable is no more than 2 meters or 6.5 feet in length.
- Check that the USB port is enabled. Some PCs ship with disabled USB ports.

### Upgrading Windows

· HP recommends that you uninstall HP devices before upgrading to a newer supported version of Windows. For example, when upgrading from Windows XP to Windows Vista, uninstall your HP device using Uninstaller or Add/Remove Programs and then upgrade to the new operating system. After the operating system upgrade is complete, re-install your HP device using the latest software from the following URL:

http://www.hp.com/support/ljm11-m13

### Other Applications

· Microsoft Wordpad does not display compressed JPEG files contained in an RTF file. To display these files, use a different application such as Microsoft Word.

For an updated listing of known issues for the HP LaserJet printing system software, see the HP LaserJet Pro M11-M13 Printer series device support pages at the following URLs:

http://www.hp.com/support/ljm11-m13

## ISSUES FIXED

For an updated listing of issues fixed for the HP LaserJet printing system software, see the HP LaserJet Pro M11-M13 Printer series device support pages at the following URLs:

http://www.hp.com/support/ljm11-m13

Use the link for the "View Directions" or "Readme File" found on the driver download page for the operating system and driver version to be used.

# III. INSTALLATION INSTRUCTIONS

When operating in a Windows environment, the CD-ROM setup or installation software detects the version and language of the operating system that you are running.

## INSTALLING SOFTWARE ON WINDOWS With CDROM

NOTE: Administrator privileges are required to install the printing system on a Windows XP or Windows Vista operating system.

### Printing system installation from a CD-ROM

1. Do not plug the USB/parallel cable into the computer system.

2. Close all programs.

3. Insert the CD-ROM.

4. If the HP printing system installer program has not started after 30 seconds, complete steps 5 through 7.

5. Select Run from the Start menu on your taskbar.

6. Browse to the root directory on the CD-ROM drive.

7. Select the Setup.EXE file, click Open, and then click OK.

8. Follow the prompts.

## Additional instructions for installing the HP Laserjet Pro M11-m13 Printer series

The HP LaserJet Pro M11w, M12w, M13cw Printer series printer supports Wi-Fi 802.11 b/g. Please make sure that your wireless router or access point has been set up successfully before you begin installing your printer. Please have your wireless network’s configuration information available in case you need it.

## Installing via Add printer

The HP LaserJet printer may also be installed via Microsoft's Add Printer feature in the Printers folder. This is also known as Add Printer Wizard or APW. APW instructions will change slightly with different versions of Windows.

WinXP APW Install

1. Ensure the HP LaserJet Pro M11-M13 Printer series has not been plugged in and is not connected to the computer.

2. From the Start menu, point to Control Panel, and click Printers and Faxes.

3. Click Add Printer, then click Next on the “Welcome to Add Printer Wizard” screen.

4. Follow the directions on screen.

5. When asked if the product is a local or network printer, select Local Printer (This is the default selection). Un-check the Automatically detect and install my Plug and Play printer checkbox. Press Next.

6a. If you are installing via USB and have not previously installed the HP LaserJet Pro M11-M13 Printer series, there will not be a USB port installed yet. This is normal. Select LPT1: and click Next.

6b. If you are installing via USB and have previously installed and connected the HP LaserJet Pro M11-M13 Printer series, there will be a USB port installed. Select this USB port and click Next

Note: Ensure that you connect the HP LaserJet Pro M11-M13 Printer series to the same physical USB port you previously had it connected to.

7. Select "Have Disk" and then specify the location of the HP LaserJet Pro M11-M13 Series Driver to be installed.

8. If multiple selections are presented, select your printer model and click Next.

9. Follow the directions on screen.

10. When asked to connect the printer, plug in and connect the HP LaserJet Pro M11-M13 Printer series to your computer.

Note: If you are not asked to connect the HP LaserJet Pro M11-M13 Printer series at this time, you should plug it in and connect it to your computer when installation completes.

11. Follow the directions on the screen until installation is completed.

When installation is completed you may have two copies of the printer driver created. If this is the case, you should delete the first one created. Typically it will have the same name as your printer model. To check how many drivers were created, and to delete the first one, follow the steps below

1. From the Start menu, point to Settings, and click Printers.

2. If you have both "HP LaserJet Pro M11-M13 Series" and "HP LaserJet Pro M11-M13 Series (Copy 1)", do not delete the one with "Copy 1" in the name. Instead delete the first driver created called "HP LaserJet Pro M11-M13 Series"

At this point you are ready to print using the "HP LaserJet Pro M11-M13 Series (Copy 1)" driver.

##

## UNINSTALLER

After a printing system installation, use the uninstall program to remove all of the HP printing system components.

### Starting the Uninstaller for the HP LaserJet Pro M11-M13 Printer series

1. From the Start menu, in the HP LaserJet Pro M11-M13 Series program group, click the uninstall icon.

2. The printing system guides you through the removal of all of the printing system components.

# IV. TECHNICAL ASSISTANCE

Some of the following services are provided for the United States only. Services similar to those listed below are available in other countries/regions. See the device user guide or the in-box support flyer, or call your local authorized HP dealer.

## CUSTOMER SUPPORT

See your device user guide or the in-box support flyer, or call your local authorized HP dealer.

## WEB

Browse to one of the following URLs for online technical support:
http://www.hp.com/support/ljm11-m13

### HP SOFTWARE AND SUPPORT SERVICES - ADDITIONAL INFORMATION

See your device user guide for additional methods of obtaining software and support information, such as printer driver distribution centers, other online services, fax services, and other online support.

# V. LEGAL STATEMENTS

## TRADEMARK NOTICES

Adobe ®, Acrobat ®, and Adobe ® PostScript ® 3(TM) are trademarks of Adobe Systems Incorporated.

Microsoft ®, Windows ®, Windows NT ®, and Windows ® XP are U.S. registered trademarks of Microsoft Corp.

UNIX ® is a registered trademark of the Open Group.

## WARRANTY AND COPYRIGHT

### Warranty

See the device user guide for complete warranty and support information.

### Copyright

© 2015 Copyright HP Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

### Open Source Notice

The wireless WPA Supplicant firmware implementation, utilized sources from the WPA Supplicant which is Copyright (c) 2003-2005, Jouni Malinen [jkmaline@cc.hut.fi] and contributors
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
- Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
- Neither the name of the owner nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.