Network Installation Help

## The Printer and Computer are Connected to Different Networks

Following are some common causes for your computer and printer being connected to different routers:

Multiple networks in your area have the same network name (SSID)

If you have not changed your wireless router’s network name (SSID) from the manufacturer’s default, there might be another wireless router in your area with the same name. Either your wireless computer or the printer might be connecting to the other wireless router by mistake. To avoid this, assign a unique name to your wireless network. If you do this, all wireless devices which connect to your network, must be configured with the new network name.

Your network has more than one router or subnets

If your network consists of more than one router, the computer and printer might be connected to different routers. Make sure your computer and printer are connecting to the same router. Also your router might provide a separate guest network connection. Make sure the computer and printer are not using the guest connection.

If your network has subnets, select Next and then manually enter your printer’s IP address.

Your computer might have more than one network profile

Make sure your computer is connecting to the correct router. You might have been using a different wireless router in your area that is active and your computer might still have that network profile. Your computer might be automatically connecting to this wireless router when you start it.

Your computer is connected to a Virtual Private Network (VPN) connection

If your computer uses a VPN connection to access an outside secure network, you must first disconnect from the VPN in order to detect and install the printer on your network.

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