Unsuccessful Network Installation

Select a possible cause:

Printer or computer might have lost network connection or they are on different subnets

Either the printer or computer lost the connection to your network during the software installation or they are on different subnets.

If you are trying to install over a wireless network, confirm that your printer is wirelessly connected to your computer, and then select Retry on this screen.

NOTE: You can select the Wireless button on the printer control panel to access the wireless menu and check the printer’s connection status to the network.
If your printer and computer are on different subnets, select Cancel on this screen. On subsequent screens you might need to manually enter your IP address to install.

Security software is blocking installation

Use the HP Print and Scan Doctor, which provides diagnostic information and other help to assist you with security software firewall issues. To get the utility, click here: HP Print and Scan Doctor download page

NOTE: The HP Print and Scan Doctor might not be available in your language.

If you are in a managed network environment, contact your IT administrator about security software that might be blocking your installation.

You can temporarily disable your firewall and select Retry on the installation screen to see if the installation completes without error.

For information about working with security software firewalls and workarounds for certain security software applications, click here:

Go online to the Wireless Printing Center

NOTE: The Wireless Printing Center might not be available in your language.

Router is not working

Sometimes routers can get into an improper state. Remove the power cord from your router, wait 30 seconds, and then reconnect the power cord. When the router is ready, click Retry on the installation screen to see if the installation completes without error.